1. Bookings

    These terms constitute the entire agreement and understanding between you and Amazing Italy Srl.
    Your booking once accepted and confirmed in writing to you represents a contract between all persons named on the booking form and Amazing Italy Srl.

  2. Price and Payment

    Prices are in Euro valid as published in the confirmed offer. When payment is made you will receive confirmation of your reservation. If applicable you will also receive confirmation of any final balance owing. The outstanding amount must be paid by the due date specified. Should we not receive payment by that date we reserve the right to treat your booking as cancelled and you may have to pay cancellation charges. Details of cancellation charges that apply are outlined below.

    Amendments we can make

    Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. Amazing Italy Srl reserves the right to charge for any increase if there is a change within 30 days of your departure. We will endeavour to notify you of any change in advance. You may at that time cancel your booking and you will be entitled to a full refund if Amazing Italy is notified at least 24 hours before departure.

  3. Cancellation

    You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will, unless otherwise agreed, only be valid if made in writing to Amazing Italy Srl and sent to Via Riva Reno 122 – 40121 Bologna. The following cancellation charges apply:-

    Day tours

    For cancellations up to 7 days before the tour starting day: 20% penalty;
    From 7 days to 3 days before the tour starting date: 40% penalty;
    From 3 days to 2 days before the tour starting date:
    60% penalty; 48 hours notice: 80% penalty; 24 hours notice: 100% penalty.
    Individually customized and group travel packages
    The 30% deposit due at confirmation is non refundable.
    For cancellation from 90 days prior of departure date: 30% penalty;
    From 60 days prior of departure date: 50% penalty;
    From 50 days prior of departure date: 60% penalty;
    From 30 days prior of departure date: 70% penalty;
    From 15 days prior of departure date: 80% penalty;
    From 7 days prior of departure date: 100% penalty.

  4. Alterations

    If you want to change any of the details of your booking we reserve the right to make an amendment charge as a contribution to our administrative expenses. All amendments must be notified to us in writing by the person who made the original booking.
    We reserve the right to make alterations to your booking if necessary. If alteration is necessary we will endeavour to make sure that changes are minor and we will advise you at the earliest possible date.

    If a major change becomes necessary we will inform you as soon as is reasonably possible. A major change is one that involves a material change to the advertised tour, the time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than advertised. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements or cancelling your booking.
    We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

  5. Complaints

    In the unlikely event that you have experience any problems, you should in the first instance report the matter to a representative of Amazing Italy Srl and should be reported within 15 days of travel date. If the matter is not then satisfactorily resolved please address any complaints to Amazing Italy Srl Via Riva Reno 122 40121 Bologna Italy.

  6. Other Travelling Conditions

    Some of the tours may involve third parties whose terms and conditions apply. Some of the tours are also unescorted and while every effort has been made to provide the customer with a safe and enjoyable tour, Amazing Italy Tours cannot accept responsibility for events beyond our control.

  7. Travel Insurance

    Personal insurance is not included. We advise that all customers should take out appropriate travel insurance.

  8. Pick-Up Points and Times

    Please note that date of departure and collection timings are subject to change or cancellation should unforeseen circumstances occur.
    Should you need to change your pick-up point this must be notified to us prior to this. You must not assume that you can go to another collection point. Please be on time as we cannot be responsible or liable for any loss or expense suffered.

    Collection point
    Please wait by the concierge desk at your designated hotel unless otherwise stated. If you are unsure of where this is, it is your responsibility to find out. We are happy to provide advice however please call in advance (preferably the evening before a tour is due to depart).

  9. General Conditions
    • Withdrawal
      We may at our discretion require a person to withdraw from any tour if we deem their conduct to be offensive or to cause annoyance to other passengers and we shall have no further liability for the carriage of such passengers. Passengers are advised that they need to return to a tour at the time stated by the guide. A maximum period of ten minutes will be allowed for late running passengers before the tour moves on.
    • Fitness to Travel
      We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.
    • Passports / Visas
      Where a passport or visa is required it is your responsibility to ensure that all members of your party have valid passports and visas for your trip.
    • Accident or Loss
      We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee’s negligence, in which case our liability is limited to a maximum of the tour cost.
    • Third parties
      A person who is not a party to these terms shall not have any rights under or in connection with them.
    • Governing Law
      These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Italian law and the parties irrevocably submit to the exclusive jurisdiction of the court of Bologna IT.